Frequently Asked Questions
Below are some of the more common questions we get asked, and their answers.
Should you have any further questions, please consult our Contact Us page.
How do we choose the right equipment?
Our experienced security surveyors are experts in their field and can be trusted to provide you with the right solution. Quite often you may have a product in mind, when something different from our range would be more suitable. After a site survey or submission of plans, we will provide you with a detailed specification and quotation.
How long is your lead time?
As a manufacturer and assembler, we can provide you with accurate lead times on all of our equipment. Upon placing your order, your dedicated Project Manager will liaise with you directly to ensure our installation fits in with your shedule of works.
What type of service agreements do you have?
All of our equipment comes with a 12 month warantee. After this period you will be given various service options, to suit your requirements, through our service and maintenance provider Eisotech.
What health and safety procedures do you follow?
We hold a detailed understanding of the requirements and implications of the latest legislation such as BS12453: 2001, The Green Guide to safety at Sports grounds and the Disability Discrimination Act.
Our products are designed and manufactured with safety as an in-built feature, exceeding current legislation and health and safety requirements within their standard specification and being tailored to the unique requirements of the individual site. This avoids the common unsafe compromise that results from the use of an unsuited or limited product range.
Do you export ?
The Greek Parliament buildings in Athens and high security blocker solutions throughout Saudi Arabia and along the Kuwait/Saudi border, give a taste of our highly significant export work.
Our products are now specified by architects and contractors in many countries and our designers and engineers provide consultation services for system design, installation and commissioning on projects worldwide.